Cognigy Redesign Concept With UX

Cognigy Website Redesign

Introduction :

Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language. Cognigy.AI powers intelligent voice- and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG and many more.

Challenges :

Waiting for an agent in call and text makes the customer lose patience and decreases the value of the brand.
Managing the flow of conversations is sometimes lengthy and hard to understand even with the existing platforms.
Which platform to use for NLU trained Ai to deliver better industrial performance.
Finding an environment that gives better on-premises with Cloud platform.

Solution :

Automating the customer call with a virtual AI that reduces the waiting time and adds automated call responses that helps to increase brand value.
To design an application where a user can have a more structured flow of conversations and easy to understand.
Adding more languages to the algorithm for AI to understand data & increase the efficiency of the system.
To design a platform where a user can have a Cloud environment with on-premises which can be integrated and shared within organisation.