Privacy Policy
Effective Date: 01-12-2024
Introduction
Welcome to “IOsys Software India Private Limited” (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile application (the “App”). By using the App, you agree to the terms of this Privacy Policy.
Information We Collect
We collect the following types of information:
- Personal Information:
- Full Name
- Contact Information (e.g. email address, phone number)
- Date of Birth
- Medical Records:
- Health history
- Current symptoms
- Test results and diagnostic data
- Device Information:
- IP address
- Device type
- Operating system version
- Usage Information:
- App interaction data
- Crash logs
- Payment Information (if applicable):
- Billing details
- Transaction history
- Cookies and Tracking Technologies:
We may use cookies, web beacons, or similar technologies to collect data about your activity on the App and enhance your experience.
How We Use Your Information
Your information is used to:
- Facilitate AI-assisted Q&A for diagnosis.
- Provide your medical information to licensed doctors for review and further treatment.
- Improve our services and personalize your experience.
- Ensure compliance with applicable legal and regulatory requirements.
- Send you updates, notifications, and service-related messages.
- Conduct research and analytics to enhance our offerings.
Legal Basis For Processing Data
We process your data based on:
- Consent: Your agreement to this Privacy Policy.
- Legitimate Interest: To improve our services and provide a seamless experience.
- Legal Obligations: To comply with applicable laws.
How We Share Your Information
Your information is shared only in the following situations:
- With Licensed Doctors: For review and treatment recommendations.
- With Hospitals: For subscription management and medical collaboration, in compliance with legal obligations.
- With Service Providers: For purposes such as data storage, analytics, or technical support. These providers are bound by confidentiality agreements.
- With Regulators: When required by law or to comply with legal processes.
Cross-Border Data Transfers
Your data may be stored and processed in countries outside your jurisdiction. We ensure these transfers comply with applicable laws, using standard contractual clauses or equivalent safeguards.
Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption during data transmission and at rest.
- Regular security audits and system monitoring.
- Access controls and multi-factor authentication
Data Retention
We retain your data only as long as necessary to:
- Provide the services described in this Privacy Policy.
- Fulfill legal and regulatory obligations.
Once these purposes are met, your data will be securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you have the following rights:
- Access: Review the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data.
- Restriction: Limit how your data is processed.
- Portability: Receive your data in a portable format.
- Withdrawal of Consent: Opt-out of data processing based on consent.
To exercise these rights, contact us at info@iosyssoftware.com
Data Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities promptly, as required by law.
Third-Party Services
Our App may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
Children’s Privacy
Our App is not intended for individuals under 18. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.
Changes To This Privacy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the App with the “Effective Date” updated accordingly.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact Us
If you have questions or concerns, reach out to us:
IOsys Software India Private Limited.
Address: #10, Sree Ganesha Arcade 4th Floor, JP Nagar 4th Phase, Bangalore-560076
Email Address: info@iosyssoftware.com