In manual support load
Zero downtime
Instant resolution
Key Features
Instant Answers
Provides instant answers to customer queries, reducing wait times and improving satisfaction immediately.
Automated Scheduling
Handles automated meeting scheduling by syncing with calendars to find the perfect time slots.
Email Integration
Offers smart email generation & forwarding directly to IOSYS support for complex issues.
Smart Routing
Intelligent query routing detects when human help is needed and transfers the chat seamlessly.
Expert Guidance
Guidance for site navigation, system troubleshooting, and detailed service information.
The Transformation
The Problem
Before automation, support faced high workloads and long delays.
- High operational costs
- Customer frustration
- Repetitive questions
The Outcome
The Chatbot modernized support by transforming manual tasks into workflows.
- Human-like conversations
- Automated scheduling
- Improved brand trust